After an EU261 rejection, have Grok Bot verify the flight data before drafting an appeal
The scene
An airline has rejected a delay claim as an extraordinary circumstance. You have the rejection and the flight details, and you want an agent to check the rules and flight data, then draft a message that waits for you before it is sent.
Tools involved
What they did
- Gather the rejection, flight number, date, and the airline’s stated reason, and grant only the mail access the job needs.
- Ask it to look up the flight’s public status first, then test the “extraordinary circumstance” claim against EU261, rather than jumping straight to a protest email.
- Have it draft a message that states the facts, cites what it checked, names a suggested claim amount, and lists the evidence.
- Require a human review and a clear go-ahead before any email is sent. In the public account, the user confirmed before sending.
Copyable prompt
The airline rejected my EU261 delay claim for [flight number, date, and route]. Their stated reason is [reason]. Look up the public flight-status information and the EU261 extraordinary-circumstance rules first. Then draft a reply that argues from those sources, includes the evidence, and states the compensation amount I should claim. Show me the full email and wait for my approval; do not send anything until I say so.
Rewritten here for you to try; not a verbatim excerpt from elsewhere. What it asks：Fill in the flight, date, and rejection reason. The prompt asks for research first, then a full draft that waits for your approval.
Things to watch
The public account says the airline approved €400 before landing; that is the author’s claim, and outcomes vary. Require human approval before sending. This is not legal advice. You need an agent that can research and draft email, plus tightly scoped mail access. The flow mostly depends on overseas services.
A Grok Bot or similar agent that can research and draft email, plus controlled mail access.
Reusable templates
When the task might send mail, submit a form, sign into payment, or do something you cannot undo
You may research and prepare a draft, but if the next step is sending, submitting, opening a payment account, or anything irreversible, stop and show me the full text. Do not submit until I have clearly said you may.